Returns and Warranty
Warranty
- If you have a manufacturing-related problem within 3 months of sale we will refund you 15% of the sale price to cover the shoe repair fee.
- Warranty does not cover general wear and tear or minor cosmetic defects not affecting usage.
Exchange
- Exchange decsions must be made within 7 days within recipt of your order.
- You are responsible for shipping item(s) back to us and the outwards shipping for change of mind exchange requests.
- Exchange is only eligable for in-stock items.
Eligibility:
- All items must be returned in their original condition, unused and in original packaging. Any signs of wear such as scuff marks on the outer sole/surface of the shoe, makeup stains or ordours will not be accepted for return/exchange. The sizing stickers must be in original condition.
- Item(s) must have original tag (if applicable) /packing, unless you're making a warranty claim.
- Returns must be initiated within 7 days of delivery.
- Sale items are final and cannot be returned.
Process:
- Contact us at lilyfrogheels@outlook.com to initiate a return.
- We will provide you with return instructions.
- Once we receive your return, we will process your request as soon as possible.
Refunds:
- Refunds will be issued to the original payment method.
- Shipping fees are non-refundable.
- All refunds initiated by the customer (change of mind, placed wrong order etc) will incur a 2% fee.
- Refunds may take up to 10 business days to be reflected in your account.
If you have any questions or concerns about our returns policy, please do not hesitate to contact us.